Refund policy

Our Return Policy
We're happy to offer our customers an extended exchange.
See below for more details.
 We do not offer refunds. Exchanges or store credit only!
 Exchanges must be accompanied by an original sales receipt or All Things
Therapy lookup.
 Merchandise returned with a receipt of purchase within 14 days of the purchase
date will be exchanged at the original selling price. After 14 days, we will no
longer except exchanges. For online orders, the window for exchanges will be
determined by the delivery date of the shipped items.
 We'll gladly accept unworn, unwashed, and unaltered merchandise for exchange
within 14 days of purchase. All tags must be attached, and items must be
returned in original packaging. Defective items may still be accepted.
 All items can be returned to stores.
 Items purchased in-store cannot be returned to the online store.
 Final Sale Policy: Please note that reusable and protective face masks, personal
devices from our health wellness assortment, books, and items ending in $.99,
and sale items purchased at an additional sale-on-sale discount and marked
"Final Sale" cannot be returned or exchanged.
 Shipping fees are nonrefundable.
 For in-store purchases, returns with a gift receipt may be exchanged or refunded
for merchandise credit.
Please note that all product-related issues, such as missing or damaged
items/packages, must be reported within 30 days of the shipping date. We reserve the
right to refuse any exchanges that does not meet our requirements including any signs
of wear, the smell of fragrances and smoke.
Exchanging Online & Phone Orders
To exchange merchandise purchased on shopallthingstherapy.com or by phone, please
follow the easy steps below! Please note, merchandise purchased in our stores can
only be returned to a store.
Return labels are only available for orders shipping to the continental US and no
additional postage is required. However, a $5.95 shipping charge will be deducted from
your refund unless you are processing an exchange. Please note, shipping fees are
non-refundable. Please allow approximately 1-2 weeks for processing. Additional delays
may occur. For a faster refund, please make sure your return label and return slip
should correspond with the items in your package. Please process and mail multiple
returns individually. You will receive an email notification when your return has been
processed (be sure to check your spam folder).
Don't forget to obtain a tracking number and a receipt from the carrier for your records.

Please note: All Things Therapy is not responsible for non-All Things Therapy items
shipped back to us in error.
Exchanges
We offer the exchange options listed below.
Exchange for the Same Item in a Different Size or Color
Did you order the wrong size or color? We’ll provide a FREE return label and waive
shipping for your new order.
Exchange for a Different Item
If you’d like to exchange your order for a different item.
Exchange for a Broken or Damaged Item
We apologize for any unexpected events with your order. If the damaged item is glass
or ceramic, please contact us for more assistance. If you are able to repackage and
send your item back, review the process for a free exchange in our online returns policy.
Exchange for Wrong Item
We apologize for the error with your order. Please contact us for more assistance, as
we would like to review our inventory before an exchange order is placed.

In-store purchases must be returned to the store location. Please note: Merchandise
purchased at our stores cannot be returned via mail.
Methods of Payment
We accept the following methods of payment: Visa, MasterCard, American Express,
Discover, PayPal, Apple Pay, AfterPay, Klarna and All Things Therapy Gift cards issued
in USD.
Items will be charged to your selected method of payment when they ship. Your order
may ship in multiple packages, but rest assured you will not be charged any additional
shipping and handling fees. The shipping and handling fee you were quoted at checkout
will be prorated and applied based on the value of each individual shipment.
Please note that we are unable to process your order if we cannot obtain an
authorization from your credit card company. You may wish to contact the issuing bank
of your credit card regarding this matter, and then inform us of any additional
information. We will keep your order on file for 48 hours before it will be cancelled.
Please respond quickly; merchandise cannot be held for your order and may become
unavailable.

Gift Cards & E–Gift Cards

Gift Cards may be purchased online. E-gift cards may be purchased online and will be
emailed to your recipient. Gift cards and e-gift cards are available in select amounts
from $25.00 to $500.00 USD.
Please note: All gift cards and e-gift cards are only valid for redemption in the currency
they were originally purchased.
E-gift cards can be redeemed online.
E-gift cards will be sent to the email address you provide within approximately
one hour of your order. You will receive an email confirmation once the e-gift card
has been sent. The email will include the recipient’s email address.
Shipping FAQs
How much will it cost to ship my order?
Shipping costs vary by order total and can range. For express and overnight delivery,
shipping cost my increase respectively.
When can I expect my order to ship?
At checkout, we will provide you with an estimated delivery date for your order, which
will also be noted on your Order Confirmation email. This estimated delivery date
includes processing as well as extra time to account for weekends and/or national
holidays. Express or overnight orders placed after 1 PM typically ship the next business
day.
Orders may be split across multiple shipments, and items ordered together may not be
shipped on the same day. You will not be charged any additional shipping and handling
fees.
Occasionally, items may be out of stock or backordered. You will be alerted in both
instances. In the event of a backorder, we will provide an approximate date of shipment.
Shipping Information
All Things Therapy offers a number of shipping options to fit your needs
Please use the chart below to estimate shipping and handling charges based on the
pre-tax value of US orders. Some specialty and/or oversized items may require an
additional handling surcharge. Prices are subject to change.
SHIPPING METHOD SHIPPING TIME SHIPPING FEE
USPS Standard Priority 2-3 business days $6.95-$15.95 or Free Ship

$100.00 +

USPS Ground Advantage 2-5 business days 0-5lb $6.80-up to$8.70
5-50lbs $8.70 up to $31.25

USPS Express 2-3 business days Add $10.00
USPS Overnight 1-2 business days Add $15.00

Can I cancel or modify my order before it ships?
As soon as we receive your order, we start working on it right away. While we’re unable
to make changes after you have placed your order, you do have a short window of time
to cancel items from your order before they begin processing. Please note that this will
cancel all quantities of the item from your order. Once you have received your order,
you may exchange any eligible items.
How will I know when my order has shipped?
You will receive an email notification confirming shipment (be sure to check your spam
folder). Please note that items are only charged to your selected method of payment
once they have shipped.
What if my order has shipped, but has not arrived?
Please check the tracking information for the latest updates on your package's
whereabouts. If there haven't been any new events after 7 days for standard shipping,
or if your expedited shipping has missed the expected delivery date, please contact us.
If your package is marked as delivered, but you have not located it, please check the
surrounding areas and allow two business days from the "delivery date" in case the
carrier is running behind. Occasionally, packages will be scanned ahead and marked
"delivered" before the true delivery.
Please note that all product-related issues, such as missing or damaged
items/packages, must be reported within 30 days of the shipping date. We are
not responsible for orders lost in the mail, incorrectly supplied addresses, or
unclaimed/refused package.
Backorders
Occasionally, items may be out of stock or backordered. If an item is on backorder, an
Expected to Ship date will be shown on the product page and at checkout. You will
receive an email if there are any changes to the status of your items. You will not be
charged for backordered items until they ship. Occasionally, items will go on backorder
before your order is fulfilled — if this happens, we will alert you via email.
In the event that your order includes a backordered item, we reserve the right to cancel
the item or ship your order in multiple packages. You do have a short window of time to
cancel items from your order before they begin processing. Please note, only items
eligible for cancellation will be shown, and all quantities of the selected item will be
cancelled.
You will be alerted in both instances. In the event of a backorder, we will provide an
approximate date of shipment.