Shipping policy

We're happy to offer our customers an extended return and exchange. See below for more details.

• Returns or exchanges must be accompanied by an original sales receipt or All Things Therapy lookup.

• Merchandise returned with a receipt of purchase within 14 days of the purchase date will be refunded to the original form of payment at the original selling price. If returned after 14 days, a merchandise credit will be issued at the original selling price. After 14 days, we will no longer accept returns or exchanges. For online orders, the window for returns and exchanges will be determined by the delivery date of the shipped items.

• We'll gladly accept unworn, unwashed, and unaltered merchandise for return or exchange within 14 days of purchase. All tags must be attached, and items must be returned in original packaging. Defective items may still be accepted.

• All items can be returned to stores.

• A one-time price adjustment will be granted on full-price purchases *only* if an original sales receipt is presented within 14 days of purchase.

• Items purchased in-store cannot be returned to the online store.

• Final Sale Policy: Please note that reusable and protective face masks, personal devices from our health wellness assortment, books, and items ending in $.99, and sale items purchased at an additional sale-on-sale discount and marked "Final Sale" cannot be returned or exchanged.

• Shipping fees are nonrefundable.

• For in-store purchases, returns with a gift receipt may be exchanged or refunded for merchandise credit.

Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date. We reserve the right to refuse any exchanges that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.

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Returning & Exchanging Online & Phone Orders

To return or exchange merchandise purchased on shopallthingstherapy.com or by phone, please follow the easy steps below! Please note, merchandise purchased in our stores can only be returned to a store. 

 

Return labels are only available for orders shipping to the continental US and no additional postage is required. However, a $5.95 shipping charge will be deducted from your refund unless you are processing an exchange. Please note, shipping fees are non-refundable. Please allow approximately 1-2 weeks for processing. Additional delays may occur. For a faster refund, please make sure your return label and return slip should correspond with the items in your package. Please process and mail multiple returns individually. You will receive an email notification when your return has been processed (be sure to check your spam folder).

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Don't forget to obtain a tracking number and a receipt from the carrier for your records.

Please note: All Things Therapy is not responsible for non-All Things Therapy items shipped back to us in error.

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Exchanges

We offer the exchange options listed below.

 

Exchange for the Same Item in a Different Size or Color

Did you order the wrong size or color? We’ll provide a FREE return label and waive shipping for your new order. 

 

Exchange for a Different Item

If you’d like to exchange your order for a different item.   

 

Exchange for a Broken or Damaged Item

We apologize for any unexpected events with your order. If the damaged item is glass or ceramic, please contact us for more assistance.   If you are able to repackage and send your item back, review the process for a free exchange in our online returns policy.

 

Exchange for Wrong Item

We apologize for the error with your order. Please contact us for more assistance, as we would like to review our inventory before an exchange order is placed.

In-store purchases must be returned to the store location. Please note: Merchandise purchased at our stores cannot be returned via mail.

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Methods of Payment

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, AfterPay, Klarna and All Things Therapy Gift cards issued in USD.

Items will be charged to your selected method of payment when they ship. Your order may ship in multiple packages, but rest assured you will not be charged any additional shipping and handling fees. The shipping and handling fee you were quoted at checkout will be prorated and applied based on the value of each individual shipment.

Please note that we are unable to process your order if we cannot obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information. We will keep your order on file for 48 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.

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Gift Cards & E–Gift Cards

Gift Cards may be purchased online. E-gift cards may be purchased online and will be emailed to your recipient. Gift cards and e-gift cards are available in select amounts from $25.00 to $500.00 USD.

Please note: All gift cards and e-gift cards are only valid for redemption in the currency they were originally purchased.

E-gift cards can be redeemed online.

E-gift cards will be sent to the email address you provide within approximately one hour of your order. You will receive an email confirmation once the e-gift card has been sent. The email will include the recipient’s email address.

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Please use the chart below to estimate shipping and handling charges based on the pre-tax value of US orders. Some specialty and/or oversized items may require an additional handling surcharge.

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Standard

5-9 business days

$6.95-$15.95 or Free Shipping $100+

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Express

2-3 business days

Add $10.00

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Overnight

1-2 business days

Add $15.00

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Below you will find shipping fees by order total.

Please note: Taxes and gift cards do not apply to your order total. ​